Effective Date: January 2020

This website is operated by HidrOrgánica, Inc. and Finca Neo Jibairo (“we,” “our,” or “us”). By using this website or placing an order, you agree to the following policies.

1. General Use

You agree to use this website only for lawful purposes. We reserve the right to refuse service or access at any time.

2. Products & Online Shop

We sell:

• Artisan Cigars

• Souvenirs and merchandise

All products are subject to availability and may be modified or discontinued at any time.

3. Age Restriction

You must be 21 years or older to purchase cigars or any age-restricted products. By ordering, you confirm compliance with Puerto Rico law.

4. Orders & Payments

All payments are processed securely through third-party providers.

We reserve the right to cancel or refuse orders due to:

• Suspected fraud

• Incorrect pricing or product information

• Payment issues
  
  

5. Shipping Policy

Processing Time

Orders are typically processed within 2–5 business days (excluding weekends and holidays).

During high-demand periods, processing times may be longer.

Shipping Time

Shipping times vary depending on destination and carrier. Estimated delivery times are not guaranteed.

Order Tracking & Status

Once your order ships, you will receive a tracking number via email.

Please note:

• Orders may take time to update in the carrier system after label creation

• Delays may occur due to weather, holidays, or carrier issues

If your tracking has not updated after 5 business days, you may contact us.

We do not provide daily order status updates beyond the tracking information provided.

Carrier Responsibility (USPS and Others)

Once an order has been shipped and accepted by the carrier (including but not limited to USPS), responsibility for the package is transferred to the carrier.

We are not responsible for:

• Shipping delays caused by USPS or other carriers

• Lost or missing packages in transit

• Packages marked as “delivered” by the carrier

• Damage occurring during transit

Any issues related to shipping must be addressed directly with the carrier. We will provide reasonable assistance when possible, but we do not guarantee resolution.

Customer Responsibility

Customers are responsible for:

• Providing accurate shipping information

• Ensuring secure delivery locations

• Verifying that products (including cigars) can legally be shipped to their destination

We are not responsible for orders shipped to incorrect addresses provided by the customer.

6. Returns & Refund Policy

General Policy

All sales are final unless otherwise stated.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, you must contact us within 5 days of delivery with:

• Order number

• Photos of the item and packaging

We will review and determine eligibility for replacement or refund.

Non-Returnable Items

We do not accept returns for:

• Opened cigars

• Perishable goods (coffee, etc.)

• Used or altered products
  
  

7. Subscriptions

Subscription services (such as cigar subscriptions or newsletters) may include recurring charges.

You may cancel at any time, subject to the terms provided at signup.

8. Experiences & Stays

Finca Neo Jibairo offers experiences and accommodations that are operated by us but booked through third-party platforms (such as FareHarbor and Airbnb).

All booking terms—including cancellations, refunds, and waivers—are governed by the platform used at checkout.

9. Intellectual Property

All content on this website—including:

• Brand names (Finca Neo Jibairo, Café Jardín, El Club del Turro)

• Logos, images, text, and design

is the property of HidrOrgánica, Inc. and may not be used without permission.

10. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

• Indirect or consequential damages

• Loss of profits or data

• Issues arising from misuse of products
  
  

11. Privacy Policy

Information We Collect

We may collect:

• Name

• Email address

• Phone number

• Shipping and billing address

• Payment information (processed securely via third parties)

How We Use Your Information

We use your information to:

• Process and fulfill orders

• Send order updates and confirmations

• Provide customer support

• Send marketing emails (if you opt in)

Sharing of Information

We do not sell your personal information.

We may share data with trusted third parties only as necessary to:

• Process payments

• Ship orders

• Manage subscriptions

Data Security

We implement reasonable security measures, but no system is 100% secure.

Your Rights

You may:

• Request access to your data

• Request correction or deletion

• Opt out of marketing emails at any time
  
  

12. Third-Party Services

We rely on third-party platforms for:

• Payments

• Shipping carriers

• Booking systems

We are not responsible for their technical issues or policies.

13. Changes to Policies

We may update these policies at any time. Changes take effect upon posting.

14. Governing Law

These policies are governed by the laws of Puerto Rico.

15. Contact

For any questions, please contact us at:

info@fincaneojibairo.com

Thank you for supporting Finca Neo Jibairo.